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Intercultural Communication and Inclusive Leadership Coaching | Numinos Coaching

General terms and conditions of use and delivery of Numinos Ltd services


Welcome to Numinos Oy's coaching and trainings! Thank you for choosing our coaching service. However, before using our services, we ask you to take a few minutes of your time and carefully read these terms and conditions. By using Numinos Oy's website, online courses and the coaching and training offered by Numinos Oy, you agree to comply with the general terms and conditions of use and delivery of the services set forth below (hereinafter referred to as the "Terms of Use").


The User must read the Terms of Use carefully before using these coaching and training services. You do not have the right to use the Services if you do not agree to these Terms of Use in its entirety.


Service provider:

Numinos Oy (Ltd) (3151618-1), hereinafter also referred to as "Service provider or Company"

Pelimannintie 3 B 13, 00420 HELSINKI

tel. +358 41 5720435

Email hello@numinos.co


Terms of Use for the use of the Services provided by numinos.co and numinoscoaching.com Internet sites and the Service Provider on websites:


Content of the service


More detailed descriptions of the Services and instructions on how to use the Services can be found on the website of the Service in question or in the written offer. A customer refers to either a private customer (consumer) or a corporate customer who has purchased the Service for its staff member(s).


The services include online courses, speaking, a coaching program, individual coaching or anything else to be agreed with the Customer. Coaching refers to WSA, TSA & LSA coaching, cultural intelligence coaching, personal coaching, and management and corporate coaching.


The main coach is Tanja Saarinen Chávez. The coach continuously strives to ensure that the level of service remains high by maintaining his/her professional skills, for example through further training. You accept these General Terms and Conditions when accepting the offer for the Service.


Some services are provided through Prashnig Style Solutions and possibly other third-party digital service platforms. These third parties are responsible for the technical implementation and functionality of the Services, possibly in accordance with their own contract terms. The Service Provider is not responsible for them or any technical failures or interruptions in third-party Services.


Purpose of the training


The purpose of the trainings and coaching is to help the Customer identify different areas to develop. All trainings and coaching services and communications (via email or other means) as well as websites and social media information are intended to assist in this task.


The right time for personal coaching is when major emotional and psychological wounds and traumas have already healed or are healing.


Coaching conditions and related limitations


Coaching is not provided as a substitute for professional mental health care or medical care, nor is it intended to diagnose, treat or improve any mental health challenges. The coach does not work as a mental health counselor or medical professional. Coaching is currently an unregulated field and Coach is not "licensed" by the standards required by the Finnish state for the above-mentioned work.


The customer is responsible for their well-being during and after coaching meetings, including the choices and decisions made by the customer. Coaching does not replace healthcare counselling, psychotherapy, psychoanalysis or treatment related to mental health or substance abuse, and the Client should not use it instead of any other treatment.


All comments and ideas provided by Coach are intended exclusively to help the Customer achieve the goals created together. By starting coaching, the Customer gives consent to the Coach to help him or her to achieve the above goals. The Customer warrants that no contractual promise has been made to him or her that would not have been expressed in this agreement.


These Terms of Use are binding on the Customer personally and if the Customer is a company, its representative must ensure that the persons participating in the coaching also commit to these Terms of Use as applicable.


Implementation of coaching


The coaching program is arranged between the Coach and the Customer and can be booked in advance. The coach recommends the frequency of the coaching meetings included in the coaching program based on the customer's needs and professional assessment. This recommendation or plan is not binding and may be amended and adapted throughout the coaching relationship by mutual agreement.


The number and frequency of coaching meetings will be agreed between the Coach and the Customer at the start of the coaching, and the Coach will confirm the meetings by email. If no specific number has been agreed, the coaching will take place one meeting at a time.


The date and time of the first meeting and subsequent appointments will be agreed between the Coach and the Customer by phone or email or through a booking site. The coach confirms the date of the appointments by email or another format.


Coaching meetings can take place face-to-face (place by mutual agreement) or online, by phone, or in any other form, if agreed. Unless otherwise agreed, the Customer is responsible for calling and showing up to the online with the Coach at the agreed times. The coach is responsible for being available at the agreed times. The length of each appointment is agreed between the Coach and the Customer via email or booking site before the start of the coaching.


The coach and the Customer can agree at any point in the coaching program to arrange additional meetings. These terms and conditions apply to all additional appointments. The price of the service will remain at the original level unless the Service Provider/Coach notifies the Customer in writing by email of a change to the price or other condition.


The coach can give the Customer assignments or exercises between coaching meetings. The customer is not obligated to perform these "homework", but not doing so may slow down the Customer's development and achievement of the goals. In questions, transfer of appointments and other similar situations, the Customer may contact the Coach by email between meetings.


Additional coaching may also be agreed to take place between appointments, but there is an additional fee. The Service Provider will always advise the Customer in advance if an action may result in an additional payment and the action will not be performed before the Customer's approval for an additional fee.


Postponing of the coaching session


If the Customer has to postpone the agreed coaching meeting, they must notify the Coach at least 48 hours in advance by email or through booking site. The customer will not be refunded for unused appointments unless the notification has been made within that period. If the notification has been made within that period, the aim is primarily to find a new time for the meeting.


Exceptionally, the Coach may have to postpone the coaching meeting due to, for example, his or her own illness or other weighty reason. The coach will notify the customer of the transfer 48 hours in advance, if possible. The coach strives to agree on a new coaching meeting as quickly as possible with the Customer. If a new appointment can be arranged, no refund or refund will be paid for the appointment cancelled due to the transfer.


Group coaching and Live Q&A


If the Client has purchased group coaching or Live Q&A services, the Client acknowledges that the length of the services may vary according to the number of participants. However, the length of group coaching or Live Q&A will not extend above two hours, unless otherwise informed by the Coach.

The Client acknowledges, that in group coaching and in Live Q&A the participants will have limited time with the Coach and the time dedicated for each participant may be limited for no more than five minutes per sessions. Because Group Coaching sessions have more than one group coaching client present, sessions will begin on time, every time. Client is therefore advised to join the Group Coaching Sessions at least 5 minutes prior to the scheduled time by using the video conference link supplied by Coach prior to the event.


The Customer will be automatically added to the next available Live Q&A. If the next Live Q&A event is within two days of the purchase, the Customer will be added to the next month’s Live Q&A session. The dates and times of the upcoming Live Q&A will be visible on the Numinos Academy website. The Customer is responsible of ensuring that the date and time of the Live Q&A fits to his or her calendar.


Since the Live Q&A will be recorded and the Customer will have an access to it afterwards, there will be no refund if the Customer cannot attend the Live Q&A session.


Online courses


In order to purchase an Online Course, the Customer must provide the required information and pay the amount specified. The Client must ensure that all information provided is complete and accurate. The Course Fee for any Online Course at any given time and any additional delivery charges payable in relation to the delivery of Course Materials, if applicable, will be displayed on the Website and/or in a Brochure. All amounts are payable in Euro. The prices quoted are inclusive of VAT. Any currency conversion costs or other charges incurred in making a payment shall be borne by the Customer, and shall not be deductible from the amounts.


The description of the Online Course on the Website and/or in any relevant Brochure will set out details of the contents of the available Online Courses. Upon receipt of an order confirmation email from Service Provider the Customer will be notified of when she or he will have access to the Online Course purchased and for the length of time such access will be made available to the Customer, unless any such Online Course is removed.


There may incur charges to the Customer’s internet service provider while the Customer is accessing and/or downloading the Course Materials. Charges may also be payable to third parties for use of the software necessary to access and/or download the Course Materials. The Customer are responsible for paying any such charges.


The Customer acknowledge that Service provider operates a zero-tolerance policy in relation to inappropriate behaviour of students. In particular, abusive or violent behaviour directed at Service provider’s staff or other students and unfair or dishonest practices will not be tolerated under any circumstances. Service provider may, in its reasonable discretion and without liability or an obligation to refund any Course Fee, refuse to supply any Online Course to any student who engages in inappropriate behaviour. The Service provider reserve the right to monitor IP addresses that are used to access the Course Materials and, if the Customer if found to be in contravention of the access rules, the Service provider may terminate a student’s access to the Online Course and the Course Material. In such circumstances, no refund will be given.


From time to time, Service Provider may make modifications or enhancements to the Online Courses. The Customer will have access to such changes free of charge only to the extent that such changes relate to the Online Course purchased by you. Purchase of a current Online Course does not entitle the Customer to have access to future revised Online Courses as part of the original purchase.

Using services

For the Paid Services, the user must pay a fee in accordance with the price list or offer. By clicking the payment button, entering credit card information, making a PayPal or Stripe payment, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client”) agree to be provided with products, programs, or services by your coach (“Coach”), acting on behalf of the Service Provider, and the Customer is entering into a legally binding agreement with the Company, subject to the terms and conditions.


The Customer must book all the coaching sessions within 90 days of the start of the service, unless otherwise agreed the Coach. The date on which the first coaching session takes place or the payment is logged into the account shall be considered as the start date of the service.


Coaching meetings can take place face-to-face (place by mutual agreement), online by phone, or in any other form, if agreed. Unless otherwise agreed, in connection with Skype and phone seats, the customer is responsible for calling the coach at the agreed times. The coach is responsible for being available at the agreed times. The length of each appointment is agreed between the Service Provider and the customer before the start of the training, for example through a booking confirmation sent by Trafft, Agiled or otherwise in writing.


If the Customer unable to access online services, Service provider will use reasonable endeavours to provide a solution where Service provider has direct control over the system, software or settings involved. If the issue lies with your hardware, systems, software or settings thereof, Service provider may, in its discretion, provide assistance to you to help you resolve the issue but we cannot guarantee that any assistance provided will resolve your issue.

The Customer accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical assistance may not be available during such periods of downtime. Further the Customer accepts that he will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

Service provider will use reasonable endeavours to make the services available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. Service provider reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.

The customer also accepts and acknowledges that Service provider cannot be held responsible for any delay or disruptions to your access to the services as a result of such suspension or any of the following:

  1. the operation of the internet and the world wide web, including but not limited to viruses;

  2. any firewall restrictions that have been placed on your network or the computer you are using to access the services;

  3. failures of telecommunications links and equipment; or

  4. updated browser issues.

Termination of contract and cancellation of the Service

An agreement on the Service has been reached when the Customer has made a payment through online payment gateway, accepted the written offer made by the Service Provider or confirms by email that he will take the Service at the same time as confirming these terms. The service provider confirms the conclusion of the contract with a separate order confirmation.

After the agreement has been reached, the Customer may cancel the coaching program or meeting before the first meeting, in which case half of the agreed price of the coaching will be charged. Cancellations made after this will be charged the full price of the Service. Individual (not a corporate) will have a right for a refund of online courses for 14 days.


In exceptional circumstances, such as illness or other commitments, due to improper customer behavior, conflict of interest or other reasons, the Service Provider may terminate the contract in the middle of the service or refuse to offer any further appointments. In such a situation, the Service Provider will notify the customer in writing of the termination in an email notified by the Customer, and any prepayments paid to the Customer will be refunded for unsent appointments.


Right of withdrawal of a private customer (consumer)


The consumer has the right to cancel the agreement sold online by notifying the Service provider by email (tanja@numinoscoaching.com) no later than 14 days after agreeing with the contract. If, at the consumer's request, the service has been completed before the end of the withdrawal period, the consumer must pay a reasonable fee for the payment made to fulfil the contract by the time the withdrawal notice is submitted. Otherwise, if the consumer has paid for the Service in advance, the Service Provider will return all payments received from the consumer without delay and in any case no later than 14 days after receiving the withdrawal notice. The refund shall be made using the method of payment used by the consumer in the original transaction, unless the consumer has expressly consented otherwise.


Changes to the Services or Terms of Use


The service provider strives for the Services to be operational continuously and as comprehensively as possible. However, the User must be aware that the Service Provider cannot guarantee that the Services will always be available without interruption. The Service Provider may also need to change, discontinued or restrict the provision of the Services or a specific Service temporarily or completely from time to time for various reasons. Changes to the Terms of Use may also need to be made. Therefore, the Service Provider reserves the right to modify or restrict the Services, to discontinue all or part of the provision of the Services, or to temporarily disable all or part of the Services for maintenance or other reasons. The Service Provider does not guarantee the functionality of the Services or parts therefor or warrant that the Services will operate unhindered without downs and down.


The Service Provider reserves the right to change and modify the Terms of Use at its sole discretion. Changes to the Terms of Use will take effect after they have been changed to the internet page or notified to the user. The use of the Services after you change the Terms of Use is an indication of acceptance of those changes.




The Services provided by the service provider are mainly paid. The prices of the services are separately available at the Service Provider websites and from the written offer. Some prices are not public information and users of the Services are not entitled to report price information to third parties.


The Service Provider has the right to change the prices of the Services and the billing basis at its sole discretion by notifying users on a service-by-service basis on its website or otherwise to users. The price of the service is determined by the service-specific price in force at the time of purchase.


The service is available when the invoice has been paid and the payment has been logged into the bank account designated by the Service Provider. The service will be paid in full in advance before the start of the coaching meetings, unless otherwise agreed.


Payments can be made either as an email invoice and as an e-invoice, and through payment gateways. Receipts for payment will be sent upon request or using a third-party provider. If the Service Provider has not received payment before the coaching meetings and other trainings or services, the Coach is not obligated to arrange the service


In exchange for the rewards paid on behalf of the Customer (or a third party), the Service Provider undertakes to provide the service as described and in accordance with the terms and conditions below. The Customer undertakes to pay for the service under the terms and conditions set out (in situations where the fees are paid by a third party, the third party is counted as acting representative on behalf of the customer).


The date on which the first coaching session takes place or the payment is logged into the account shall be considered as the start date of the service. If the customer is not satisfied with the terms and conditions, they can contact the Service Provider to discuss their concerns and determine whether they can be resolved before the first coaching session. When a person or company pays for the service, they agree to these terms and conditions.


User responsibilities


The User is liable to reimburse the Service Provider for any use of these Terms of Use, any service-specific terms and conditions or the use of the Service in violation of the law damage caused in its entirety.


If a customer has to postpone an appointment, they must notify them at least 48 hours in advance. The customer will not be refunded for unused appointments unless the 48-hour transfer is notified.


In exceptional circumstances, the coach may have to reschedule the coaching meeting. Also, due to exceptional circumstances, the meeting may have to be moved from a physical location to a remote meeting. In this case, they will also notify the customer 48 hours in advance when possible. If a customer pays for many appointments in advance, they must have a receipt to prove that future appointments have been paid.


Limitations of liability


The coach strives to help the Customer improve their quality of life and achieve the desired results. Significant results can be achieved if a clear plan is followed in a committed manner. However, the customer is solely responsible for making important decisions in their life or business.


The customer must understand that personal results cannot be guaranteed. The coach/service provider cannot guarantee the company's financial or economic success either. The Customer relieves the Coach/Service Provider and any other parties to the agreement of any liability for damages and consequences arising out of the Coach's advice or coaching relationship due to the Customer's own actions, negligence or negligence.


The Coach/Service Provider shall not be liable for any financial or other damages caused to the Customer as a result of the initiation of coaching meetings, or for any unjustifiable or other failure detected by the Customer to achieve a material improvement in the quality of life or business, or otherwise achieve the results or objectives they want.


The Coach/Service Provider shall not be liable for any damages caused by the disclosure of confidential information to the Customer caused in connection with the use of the technology mentioned in section 8. It is expressly agreed between the Customer and the Service Provider that the use will be made entirely under the customer's responsibility. In addition, the Customer is solely liable for any damage caused to his/her computer as a result of the use of the Service.


The Service Provider strives for the Services to be used by the Customer without long interruptions, but the Service Provider is not responsible for any errors or downgazes that may occur in the Service.

The Coach/Service Provider shall not be liable under any circumstances for any damage caused to the Customer as a result of gross negligence or intentional action by the Coach/Service Provider.


In any case and in all cases, the service provider's total liability is limited to the compensation paid by the Customer for the Service.


Rights to the Services and materials contained in the Services


The Service Provider or its contractual partners own all rights to the Services, the appearance of the Services, the logos and commercial IDs related to the Services, the materials and materials contained in the Services, as well as any other rights contained in the Service, whether protected by intellectual property rights or not. You may not use the Services in such a way that it violates the rights of the Service Provider or a third party.


Without the prior written permission of the Service Provider, the User does not have the right to copy or manufacture copies of the materials or materials contained in the Service, to transmit or distribute them to the public, to display or display them publicly, or to use the Services or the content received through it, except as expressly permitted by these Terms of Use and copyright law.


In addition, the Customer is not entitled to use trademarks or other commercial IDs related to the Service Provider and the Service without the written or oral, prior and explicit consent of the Service Provider. Linking the service provider's website or individual page for commercial or financial purposes or to produce a database is prohibited without the prior written or oral consent of the Service Provider.


Permissions for user-created material


In training and online coaching, users can also participate in the creation and development of new material. Trainings can also be recorded as video recordings. This always requires prior consent from the user. The material can be translated in cooperation with the Service Provider and users. Users can brainstorm and create new presentation methods and localize foreign material into other languages. The copyrights and other intellectual property rights of all materials and materials a resulting during these trainings belong to the Service Provider.


By this agreement, the User shall assign all available intellectual property and other rights to the materials and materials To the Service Provider, including the right to change these materials and the right to transfer rights to such materials. The Service Provider has the right to use these materials and materials as desired in future trainings with other and new users.


The information presented on the website produced by the service provider has been obtained from a variety of sources. The service provider's aim is to use reliable and comprehensive information, but the Service Provider does not guarantee the correctness of the data presented. Possible contributions, estimates and forecasts are the views of their presenters. The Service Provider shall not be responsible for the content or accuracy of the information presented. The user uses the theories and tips presented during the training under his other responsibility. The material is designed for informative purposes only, and the matters mentioned therein are not intended as legal instructions or advice.


The material on the Site is presented as it was on the date of publication, and the Service Provider makes no guarantee as to the accuracy, topicality or completeness of the material, nor of any damages caused by the use of the Site or its material. The service provider will do its best to ensure that the Services are in use continuously and without disruption.


If possible, the Service Provider will endeavor to notify you of interruptions in the use of the Service in advance. The Service Provider strives to provide the Services at the highest possible level of security. However, to the extent that mandatory legislation does not require, the Service Provider shall not be responsible for the uninterrupted, timely or correct operation of the Services, or for interruptions caused by technical faults, maintenance or installation work, communication disruptions or any resulting, for example, a change or loss of data.


To the extent not subject to mandatory legislation, the Service Provider shall not be liable for any direct, indirect, direct or indirect damages (including, but not limited to, damages arising from loss of business, contract, income or data, or interruption of business) arising from the use or inability to use the Services or their contents, whether or not the damages are based on a contract, breach of law, negligence or any other basis, even if the Service Provider has been informed in advance of the possibility of such damages. The Service Provider is also not responsible for the service or content of another service provider, related copyrights or other intellectual property rights in any way, even if this service can be accessed via the Service provider by link or other means.


Applicable law and dispute settlement


These Terms of Use are governed by Finnish law, with the exception of its Conflict of Laws provisions. These Terms of Use do not limit the rights of Finland's mandatory legislation. If the Service Provider and the User cannot reach a negotiated agreement in the event of a dispute, the as a first-degree dispute in the District Court of Helsinki.


Private customers (consumers) also have the right to refer the dispute to the Consumer Disputes Board. Before taking the matter to the Consumer Disputes Board, the consumer must contact consumer advice.


The Service Contract and Terms and Conditions can be provided both in English and in Finnish. This document is an official translation of the original Finnish document. In a case of a disagreement, the terms and wording used in the original document in Finnish, will apply.




Cookies are used in the service to ensure a better user experience. By using the Service, the user agrees to the storage of cookies on the User's device. The Service provider receives, collects and stores any information the Customer enters on the websites or provides in any other way. In addition, the Service provider collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.


The Service provider may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. The Service provider also collects personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


Cookies and their use can and are recommended in the Privacy Policy.


Personal data


The User must provide the Service Provider with the necessary personal and other information necessary for the use of the Service. The User is obligated to notify the Service Provider of any changes in the data. The Service Provider has the right to process the user's personal data in accordance with the Data Protection Act and other legislation and as described in the privacy policy in connection with each Service. By accepting these terms and conditions, the Customers agrees to the use of his data to provide and inform about the services.


Force majeure


Force Majeure exempts the Service Provider from obligations related to the Service if it prevents or unreasonably impedes the performance of the Service. Force majeure obstruction is considered to be fire, earthquake, serious epidemic or pandemic, flood, explosion, strike or other work stop, authority order, disruption in energy supply, shortage of raw materials or supplies, cable or other communication disruption caused by an outsider or any other similar reason that has not been known and which could not reasonably be anticipated. The Service Provider will notify you of force majeure obstruction on the Service's website immediately after it has occurred, if it is possible to notify.


Validity of Terms and Conditions


These General Terms and Conditions shall take effect when the Customer accepts the Offer made by the Service Provider or confirms the email in which these Terms are attached, and the Service Provider has confirmed the conclusion of the agreement.


The Service Provider may unilaterally change these terms by notifying the Customer by email of any changes. If, upon receiving such a change notification, the Customer no longer always continued the coaching program or meetings, the coaching may be terminated immediately. In this case, the Customer must notify the Service Provider in writing by email that he or she does not accept any changes to the Terms. In this situation, the Customer has the right to receive a refund for all pre-paid coaching meetings.


Contacts and customer feedback


At the end of the coaching, the customer is asked to fill in the feedback form. Feedback on the service is also welcomed and can also be given during coaching meetings. Feedback can be sent to hello@numinos.co.


Terms and Conditions

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